Placing an order is simple:

• Browse our products and add items to your cart
• Click the cart icon and proceed to checkout
• Enter your shipping and payment information
• Review your order and complete the purchase
• You'll receive an order confirmation email within minutes

We accept the following payment methods:

• Credit Cards (Visa, MasterCard, American Express)
• Debit Cards
• PayPal
• Bank Transfer (for large orders)
• Cryptocurrency (Bitcoin, Ethereum)

All payments are processed securely through encrypted channels.

Order modifications: Contact us within 2 hours of placing your order. We'll do our best to accommodate changes before shipping.

Cancellations: Orders can be cancelled within 2 hours of placement. Once shipped, orders cannot be cancelled but can be returned according to our return policy.

Shipping times vary by location and method:

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• International Shipping: 5-15 business days

Processing time is 1-2 business days before shipment.

Yes! We offer free standard shipping on all orders over $75.

This applies to domestic and international orders. The discount is automatically applied at checkout.

Once your order ships, you'll receive:

• Email notification with tracking number
• Direct link to track your package
• SMS updates (if phone number provided)

You can also track orders by logging into your account on our website.

Device lifespan depends on usage and model:

• Disposable devices: 1000-5000 puffs (as specified)
• Rechargeable devices: 6-12 months with regular use
• Battery life: 300-500 charge cycles

Proper care and maintenance can extend device lifespan significantly.

100% Authentic! All our products are:

• Sourced directly from authorized distributors
• Come with original packaging and authentication codes
• Backed by manufacturer warranties
• Quality tested before shipping

Our products come in various nicotine strengths:

• 0mg/ml: Nicotine-free
• 20mg/ml: Light strength
• 35mg/ml: Medium strength
• 50mg/ml: High strength

Choose based on your preference and previous smoking habits.

We accept returns within 30 days of delivery:

• Items must be unopened and unused
• Original packaging required
• Customer pays return shipping (unless defective)
• Refund processed within 5-7 business days

Yes! Our warranty coverage includes:

• Vaping Devices: 6 months manufacturer warranty
• Coils & Cartridges: 30 days defect warranty
• Accessories: 3 months warranty
• Chargers: 6 months warranty

Warranty covers manufacturing defects but not normal wear or misuse.

You must be 18 years or older to purchase vaping products.

• Age verification required at checkout
• ID may be required for delivery
• Orders from minors will be cancelled and refunded

Vaping laws vary by location. It's your responsibility to:

• Check local and national vaping regulations
• Ensure products are legal in your area
• Comply with import restrictions
• Follow age requirements in your jurisdiction

We cannot ship to locations where vaping products are prohibited.

Try these troubleshooting steps:

• Check battery: Ensure device is charged
• Clean contacts: Wipe battery and cartridge connections
• Reset device: Try turning off and on again
• Check cartridge: Ensure it's properly installed

If issues persist, contact our technical support team with your model number and purchase date.

Regular cleaning extends device life:

• Turn off device before cleaning
• Remove cartridge/coil if possible
• Wipe exterior with damp cloth
• Clean contacts with cotton swab
• Let dry completely before reassembling