1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Create an account on our website
• Make a purchase or place an order
• Subscribe to our newsletter
• Contact customer support
• Participate in surveys or promotions
• Leave reviews or feedback

1.2 Types of Personal Information

1.3 Automatically Collected Information

2. How We Use Your Information

2.1 Primary Uses

We use your personal information for the following purposes:

• Order Processing: Processing and fulfilling your orders
• Account Management: Creating and maintaining your account
• Customer Service: Responding to inquiries and providing support
• Age Verification: Verifying you meet legal age requirements
• Payment Processing: Processing payments and preventing fraud
• Communication: Sending order updates and important notices

2.2 Secondary Uses

2.3 Legal Basis for Processing

• Contract Performance: Processing orders and providing services
• Legal Compliance: Age verification and regulatory requirements
• Legitimate Interests: Fraud prevention and website security
• Consent: Marketing communications and optional services

3. Information Sharing and Disclosure

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in operating our business:

• Payment Processors: Secure payment processing
• Shipping Partners: Order fulfillment and delivery
• Email Service Providers: Email communications
• Analytics Services: Website performance analysis
• Customer Support: Technical support services
• Marketing Platforms: Advertising and promotional activities

3.2 Legal Disclosure

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring company with appropriate safeguards.

4. Data Security

4.1 Security Measures

4.2 Payment Security

• PCI DSS Compliance: Payment card industry standards
• Tokenization: Secure payment token storage
• Fraud Detection: Advanced fraud monitoring systems
• Secure Gateways: Encrypted payment processing

4.3 Data Breach Response

In the unlikely event of a data breach, we will promptly notify affected users and relevant authorities as required by law.

5. Cookies and Tracking Technologies

5.1 Types of Cookies

5.2 Cookie Management

• You can control cookies through your browser settings
• Disabling cookies may affect website functionality
• We provide cookie consent options
• You can withdraw consent at any time

5.3 Third-Party Tracking

6. Your Privacy Rights

6.1 Exercising Your Rights

To exercise your privacy rights, please contact our privacy team using the contact information provided below. We will respond within 30 days.

6.2 Marketing Preferences

• You can opt out of marketing emails at any time
• Use the unsubscribe link in emails
• Update preferences in your account settings
• Contact customer service for assistance

7. Data Retention

7.1 Retention Periods

• Account Information: Until account deletion or 3 years of inactivity
• Order History: 7 years for tax and legal purposes
• Payment Data: As required by financial regulations
• Website Analytics: 26 months maximum
• Marketing Data: Until consent is withdrawn

7.2 Deletion Process

When retention periods expire, we securely delete or anonymize your personal information using industry-standard methods.

8. Children's Privacy

9. International Data Transfer

9.1 Cross-Border Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure adequate protection through:

• Standard Contractual Clauses: EU-approved data transfer agreements
• Adequacy Decisions: Countries with adequate privacy protection
• Binding Corporate Rules: Internal data transfer policies
• Certification Programs: Privacy Shield and similar frameworks

9.2 Data Processing Locations

10. Third-Party Links

10.1 External Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

10.2 Social Media

• Social media plugins may collect information
• Review privacy policies of social media platforms
• Control your privacy settings on social media
• We may receive information from social media interactions

11. Policy Updates

11.1 Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updates to the "Last Updated" date
• Account dashboard notifications

11.2 Your Continued Use

Your continued use of our website after changes to this Privacy Policy constitutes acceptance of the updated policy.

12. Contact Information

12.1 Privacy Officer

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact our Privacy Officer:

12.2 Data Protection Authority

If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.