🛡️ Product Warranty
HUAQIANG VAPE stands behind the quality and craftsmanship of our products. We provide comprehensive warranty coverage to ensure your satisfaction and peace of mind.
⏱️ Warranty Period
| Product Category | Warranty Period | Coverage |
|---|---|---|
| Vaping Devices | 6 Months | Manufacturing defects, battery issues |
| Coils & Cartridges | 30 Days | Manufacturing defects only |
| Accessories | 3 Months | Manufacturing defects |
| Chargers & Cables | 6 Months | Electrical faults, connection issues |
Warranty period starts from the date of purchase. Please keep your order confirmation as proof of purchase.
✅ Warranty Coverage
What's Covered:
- Manufacturing defects in materials and workmanship
- Battery performance issues (capacity loss over 50%)
- LED display malfunctions
- Charging port failures
- Button functionality problems
- Airflow control issues
- Firmware glitches
❌ Warranty Exclusions
What's NOT Covered:
- Normal wear and tear
- Damage from misuse or abuse
- Water damage or liquid exposure
- Physical damage from drops or impacts
- Damage from unauthorized modifications
- Use of non-compatible accessories
- Damage from extreme temperatures
- Coil burn-out from normal use
🔧 Warranty Process
How to Claim Warranty:
- Contact Support: Email joysofarsogood4@outlook.com with your order number
- Provide Details: Describe the issue and attach photos/videos if possible
- Verification: We'll verify your purchase and assess the warranty claim
- Return Authorization: If approved, we'll provide return instructions
- Inspection: We inspect the returned item within 2-3 business days
- Resolution: Repair, replacement, or refund based on assessment
📋 Warranty Requirements
- Proof of Purchase: Order confirmation or receipt required
- Original Packaging: Not required for warranty claims
- Product Registration: Not required but recommended
- Return Shipping: Free for warranty claims
🔄 Warranty Solutions
- Repair: Free repair if possible within warranty period
- Replacement: New unit if repair is not feasible
- Refund: Full refund if replacement unavailable
- Upgrade: Newer model if original discontinued
Replacement products come with remaining warranty period or 90 days, whichever is longer.
⚡ Battery Warranty
Special Battery Terms:
- Battery capacity loss under 50% within 6 months is covered
- Charging cycles are not limited under warranty
- Swelling or overheating issues are covered
- Battery replacement available for manufacturing defects
🔞 Age Verification
- Warranty services only available to customers 18 years or older
- Valid ID may be required for warranty processing
- Warranty claims from minors will not be processed
🌍 International Warranty
- Global Coverage: Warranty valid worldwide
- Return Shipping: Customer pays international return shipping
- Processing Time: 5-10 business days for international claims
- Local Laws: Subject to local consumer protection laws
📞 Warranty Support
For warranty claims and technical support, please contact our dedicated warranty team:
Email:
joysofarsogood4@outlook.com
Phone:
+86 138 1822 6299
Response Time:
Within 24 hours