🔄 Refunds and Returns
We stand behind the quality of our products and want you to be completely satisfied with your purchase. Please review our refund and return policy below.
⏰ Return Policy
- Return Window: 30 days from delivery date
- Condition Required: Unopened & unused products only
- Original Packaging: Must be in original sealed packaging
- Return Shipping: Customer responsibility
For health and safety reasons, opened or used vaping products cannot be returned.
✅ Eligible for Return
- Unopened Products: Items in original sealed packaging
- Defective Items: Manufacturing defects within 30 days
- Wrong Items: Items shipped incorrectly by us
- Damaged in Transit: Items damaged during shipping
❌ Not Eligible for Return
- Opened or used vaping products
- Items without original packaging
- Products past 30-day return window
- Items damaged by customer misuse
- Products showing signs of wear or damage
💰 Refund Process
How to Request a Refund:
- Contact Us: Email joysofarsogood4@outlook.com with your order number
- Approval: We'll review and approve eligible returns within 24 hours
- Return Shipping: Ship items back using provided return instructions
- Inspection: We inspect returned items within 2-3 business days
- Refund Processing: Approved refunds processed within 5-7 business days
🔧 Defective Products
If you receive a defective product:
- Contact us immediately with photos of the defect
- We'll arrange free return shipping
- Full refund or replacement available
- No questions asked for genuine defects
🚚 Return Shipping
- Customer Returns: Customer pays return shipping
- Defective Items: Free return shipping provided
- Wrong Items: Free return shipping provided
- Tracking Required: Must provide tracking number
We recommend using a trackable shipping method for all returns.
💳 Refund Methods
- Original Payment Method: Refunds processed to original payment
- Processing Time: 5-7 business days after approval
- Bank Processing: Additional 2-5 days depending on bank
- Partial Refunds: Available for partially damaged orders
🔞 Age Verification
- All returns must be initiated by the original purchaser (18+)
- Valid ID may be required for return processing
- Returns from minors will not be accepted
📞 Need Help?
For any return or refund inquiries, please contact our customer service team:
Email:
joysofarsogood4@outlook.com
Phone:
+86 138 1822 6299
Live Chat:
Chat window at bottom right